2,117

GCCs, FY26E

2.36M

Talent

$98.4B

Revenue

500+

New GCCs in five years
THREE DECADES OF EVOLUTION

The GCC
maturity curve

The trajectory moves from reactive capacity to proactive enterprise value and, increasingly, generative and agentic operations.

FY26E MARKET SNAPSHOT

India's GCC ecosystem is scaling and moving up the value chain

The supplied market overview positions India as a global GCC centre of gravity, with expansion across sectors, cities and enterprise functions.

3,728

GCC units

~60%

of global GCC headcount

9.9%

ecosystem CAGR

~60%

Fortune 500 with India GCCs

Headquarters mix

Leading Tier-I locations

Bengaluru

1,080+

Hyderabad

515+

NCR

490+

Pune

475+

Chennai

405+

Mumbai

375+
GREEN FIELD CHOICES

Buildand setup models

Assisted GCC

Client establishes and owns the centre withtargeted partner leverage.
Strong brand alignment
  • Higher capex
  • Longer time to value

Dual Speed

Client owns strategic capabilities whilepartner-led models accelerate execution.
Culture and EVP from Day 1
  • Higher change requirement

BOTT

Partner establishes, operates and transformsthe centre before structured transfer.
Speed to value · Low capex
  • Transfer model tailored to readiness
SERVICE CATALOGUE

Support across the full GCC lifecycle

Advisory

Strategy,target operating model, transition, location, talent, market feasibility, valuecase, responsible AI and technology blueprinting.

Setup

Infrastructure,recruitment, entity setup, corporate functions, transition and capacityservices.

Optimise & Scale

Processtransformation, risk and compliance, modernisation, talent development, qualityassurance and CoEs.

Agentic Operations

AItransformation, technology and data CoEs, MLOps and AI-powered domainsolutions.
EXECUTION PROOF

Adifferentiated GCC proposition at scale

50+

GCC design, setup, operate and transformengagements

165+

Active GBS/GCC strategy, design andtransformation engagements

11,000

FTEs dedicated to GCC operations and enhancement

20,000+

Successfully rebadged in the last five years

650+

Recruiters supporting the Talent Engine

43,000+

Hires in 2025

Global FMCG leader: Data & AI-first GCC inHyderabad

Built a 600+seat BOTT centre, scalable to 1,100+, with phased techno-functional teamformation, accelerators layered on the client landscape, structured governance,License-to-Operate gates and a Value Realisation Office.

~350

techno-functional roles

~150

days across three phases

$112M+

value delivered

40%+

productivity improvement benchmark
INDIA GCC EXEMPLARS

Differentstarting points

GLOBAL INSURANCE LEADER

MATUREGCC TRANSFORMATION
Modernize and move beyond theproductivity plateau
BUSINESS SITUATION
A mature GCC already exists but hasreached a plateau. A partner is brought in to drive end-to-end processtransformation, agentic operations, change management and productivityimprovement.
SCOPE
~4,500 professionals across 35 locations;Accounting & Reporting, Compliance, Risk and Cost Controlling; five globaldelivery hubs.
SOLUTION
Vertically integrated “One Finance”model, golden-process design, platform integration, agentic AI, phased rolloutand persona-led change management.
40–45%
efficiency gains
60%
lower manual effort
$40M+
Year-1 annual value
30% shorter local close cycle • 4× fasterclose and reporting • 99.8% data accuracy

GLOBAL FMCG LEADER

NET-NEWCAPABILITY BUILD
Create a differentiated capability andagentic platform
BUSINESS SITUATION
The client wanted to build a unique newcapability and agentic platform with a partner, combining rapid capabilitycreation with an operating model designed for future scale.
SCOPE
Hyderabad-based BOTT GCC spanningTechnology, Finance, P&O, Commercial, R&D, Legal and enabling services;337 roles across three phases.
SOLUTION
AI-first GCC North Star, client-retainedgovernance layer, structured transition, talent engine, Value RealizationOffice and three-tier governance.
200+
experts in 100 days
100%
on-time go-live
600
seat design
Zero-disruption launch • ~22-weekthree-phase transition • Roadmap to ~1,100 employees as an Asia delivery hub

GLOBAL FOOD & BEVERAGE LEADER

TRANSFORMATION-FIRST/ BOTT
Deliver outcomes now, transfer ownershiplater
BUSINESS SITUATION
The client wants value, productivity,agentic transformation and business outcomes quickly, without waiting for a GCCto mature. The partner runs and transforms initially, then transfers ownershiplater.
SCOPE
Greenfield Hyderabad GCC coveringnine end-to-end towers; initial ~220 FTE ramp, scaling toward ~2,500+ FTEs by2028.
SOLUTION
Four-phase BOTT framework, incubationfacility, global process North Star, agentic RTR/OTC/AP suites, talent academyand Value Delivery Office.
45–60%
efficiency benefit
~2,500+
FTE target by 2028
CHF 140–150M
target outcomes
Accelerated cash flow and bottom-linevalue • WD 2/3 close ambition • 100% transactional consolidation target
Building What’s Next. Together.
BMO Leadership Visit to India